Returns & Exchanges
At GentleCare, we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, we offer a hassle-free 30-day return policy for all our beauty essentials.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package with Care
Place the items in their original packaging, ensuring the bottles are securely sealed to prevent leaks during transit.
Apply Shipping Label
Download and print the prepaid shipping label provided via email and attach it clearly to the outside of your return parcel.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing